Frequently Asked Questions
Running an eco-friendly luxury hotel means we get asked about everything—from our water systems to what's actually in that mini shampoo bottle. We figured we'd just lay it all out here. No marketing fluff. Just straight talk about how we run Majestic Suites.
Fair question. We've invested in solar panels that cover 64% of our energy needs, installed rainwater harvesting for all guest bathrooms, and source 89% of our food from farms within 35 kilometers. Our linen service uses biodegradable detergent. Every decision gets audited quarterly by an independent sustainability firm. We're not perfect—nobody is—but we're actually doing the work, not just talking about it.
They're genuinely comfortable. Think Egyptian cotton sheets, heated stone floors, rainfall showerheads—except we're not wasting water on them. The furniture's made from reclaimed wood or FSC-certified materials. You get the high-end experience without the guilt. Views of the Granada valley don't hurt either. And the beds? They're cloud-like. We promise.
Cancel up to 21 days before arrival? Full refund, no questions. Between 14-20 days? You lose 50%. Less than 14 days? That one's on you. But here's the thing—if there's a genuine emergency, call us directly at +34 315 355 432. We've worked with guests on this before. We're not heartless, just practical about our costs.
We have both, honestly. Our restaurant rotates menus seasonally based on what's actually growing right now in the region. Last month we did incredible wild mushroom risotto with locally foraged herbs. But yeah, we've also got steak, fish, pasta—the works. Everything's sourced responsibly, which just means the flavors are better. You'll notice the difference immediately.
Absolutely. Vegan, gluten-free, keto, allergies to specific ingredients—tell us when you book and we'll work with our kitchen team ahead of time. They actually get excited about the challenge. Nothing's ever felt like an afterthought here. Email [email protected] with your details and our food manager, Carla, will reach out personally to confirm everything.
We're based in Granada (Rambla 44, 44543). Most guests fly into Málaga, which is about 90 minutes away. We partner with a local transport company that runs electric vans—you can book it when you reserve your room. The drive's beautiful, and you'll actually see the landscape rather than rushing through it. Walking distance to Granada's city center is real too.
Peak season (May through September)? Book 8-12 weeks out if you want specific room types. Off-season's more flexible—sometimes you can book a week ahead and find availability. But honestly, summer fills up fast because word spreads. If you've got flexibility on dates, that helps. For groups or special events, give us 12 weeks minimum. Just reach out: [email protected] or call +34 315 355 432.
We publish our sustainability metrics publicly every quarter—energy usage, water consumption, carbon footprint, waste diversion rates. Everything's audited by an external third party. If something's off during your stay, we'll fix it immediately (and likely give you a discount on your next visit). We're not hiding behind vague claims. Check our website for our latest report anytime.